News — operations manual

3 Painless Ways to Tackle Rising Wage Costs It is a concerning time in the food and beverage industry. Increased operating costs, confusing and challenging award rates, combined with a shift in consumer behaviour have driven venues to struggle and eventually shutting down their businesses.   1. Implement a smarter pricing model Firstly, analyse your POS sales data along with your inventory cost, you can be smarter by increasing prices of high-volume and high-margin items only, for example, coffees, wines and spirits. Charging your customers at various prices for different dining options might be a solution. If your business is...

In the new world impacted by COVID-19, digital ordering options for pick up, delivery and in venue have transformed to become the main operating model for hospitality venues. 

The reality is that digital experiences have existed for over five years, yet it took a pandemic to create the necessity for the hospitality industry to adapt. From operations to marketing, we are now relying on online channels more than ever before.