Ask For Feedback
A follow up thank you is also a second opportunity to get feedback too. Ask them about their experience. Did it meet or exceed their expectations? Ask for specifics such as what they enjoyed most and any ideas, comments or suggestions they have to make the experience even better. If they’ve previously given feedback, it’s an opportunity to let them know what you’ve done as a result, helping to re-establish trust.
Find out more about ways you can obtain feedback from our Operations Manual http://businessmanualsmadeeasy.com/products/operations-manual
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