Our Story

From running restaurants to building systems that truly support people

Hospitality has always been personal to me.

Before Business Manuals Made Easy existed, I was on the floor — opening venues, training staff, managing busy services, and carrying the weight that so many hospitality owners know well. The excitement of building something of your own sits right alongside the pressure of making sure everything runs smoothly, every single day.

I didn’t come from a background of systems or manuals. I came from doing the work.

Where It All Began

My journey into hospitality ownership started with a small restaurant — just five staff, operating under contract within a hotel. After 15 years as a travel consultant, stepping into business ownership was exciting, intimidating, and eye-opening all at once.

Like many first-time owners, I learned quickly that passion alone isn’t enough. Staff needed clarity. Expectations needed to be clear. And when they weren’t, the stress showed up everywhere — in service, in confidence, and in consistency.

That first venue taught me that good intentions don’t replace good systems.

Learning the Hard Way — and the Right Way

As my businesses grew, so did the complexity.

My second restaurant was a busy, high-volume venue with 100 seats, up to 25 staff, and nearly $1 million in annual turnover. It ran seven days a week and demanded structure just to keep up.

This was the point where I stopped trying to hold everything in my head.

I began writing things down — procedures, routines, expectations, training steps. Not because I wanted paperwork, but because I wanted the business to breathe without me constantly holding it together.

Over six years, those documents were refined, tested, updated, and relied on daily. They became the backbone of the business — and, without realising it at the time, the foundation of what would later become Business Manuals Made Easy.

 

When I run into former team members, they often tell me that working in my restaurants was one of their best hospitality experiences. They consistently mention how well organised everything was, how clear their roles and expectations were, and how confident they felt knowing exactly what to do and when to do it.

Many have shared that no other venue gave them the same level of structure, training, or support — and that clarity made a real difference to how they performed and how much they enjoyed their work.

 

When Systems Became About People

My third restaurant was the largest of all — over 300 seats, located in a hotel lobby, with a kitchen, bar, and restaurant serving guests, residents, staff, and tourists.

At this scale, I saw something powerful happen.

When systems were clear, staff felt calmer.
When expectations were documented, people felt confident.
When training was structured, teams performed better — and enjoyed their work more.

Years later, former team members still tell me that working in my venues was one of their best hospitality experiences. They remember feeling supported, prepared, and trusted — something they hadn’t experienced elsewhere.

That’s when it became clear to me:
good systems don’t just protect a business — they look after people.

Why Business Manuals Made Easy Exists

Business Manuals Made Easy wasn’t created as a product idea.
It was created from lived experience.

It exists because I know what it feels like to:

• Care deeply about your business

• Want to do things properly

• Feel stretched, time-poor, and responsible for everything

• Know you need systems, but not have the time or energy to build them from scratch

These manuals are the ones I wish I’d had at the beginning.

They’re designed to give owners clarity, teams confidence, and businesses the structure they need to run smoothly — without taking away the human side of hospitality.

Built With Care, Experience, and Purpose

Everything behind Business Manuals Made Easy comes from real venues, real people, and real challenges.

If you’ve ever felt like your business depends too heavily on you —
or that your team could shine with a little more structure —
you’re not alone.

And that’s exactly why this business exists.

👉 Explore our hospitality manuals and see how they can support your business