Customers today crave convenience, speed, and a personalized experience wherever they go, and whatever they do. As a result, it’s not surprising that the demand for online food ordering, delivery, and takeout has skyrocketed over the past few years. Off-premise dining not only answers these customer needs, but is also an excellent way for restaurants to increase revenue, expand their customer base, and ramp up check size an average of 23 percent. In spite of these advantages, some restaurateurs fear getting started with online food delivery because they are concerned about missing out on valuable, in-person customer interactions. To help alleviate that fear and encourage business owners to amplify their online ordering experiences, we’ve provided four tips on how to stay connected with customers ordering online.
With competition so high, cafe owners need to find a way to stand out from the crowd. Yes, it’s a memorable touch when a barista remembers a regular customer’s order but with so much competition, this often isn’t enough to build a loyal relationship. A well designed customer loyalty programme can help you attract new customers, convert occasional customers into regulars and keep loyal customers coming back.
Restaurant safety training is vital to ensuring a healthy environment for both staff and customers. With restaurant safety rules continually changing, let’s look at some essential restaurant safety topics that apply to most pubs, bars, and eateries.
Whether you follow the Occupational Safety and Health Administration (OSHA) kitchen safety guidelines, or you’re working on a unique restaurant safety program for your employees, this post will provide relevant information.
When you're a start-up with few employees and few customers, it's easy to stay on top of what customers want and what they're getting. But as you add more customers and employees, you add links to the customer service chain. That creates the potential for growth and the potential for poor service along the way. That's why creating a customer service policy and adhering to it is so important.