Are you setting short-term and long-term financial goals for your restaurant? Learn how with these goals and examples. As a restaurant owner or manager, how many hours a week do you spend exporting and updating Excel sheets to gauge the success of your restaurant? And when you finally have the numbers and you’ve determined your key performance metrics (KPIs), do you set data-driven restaurant goals down to the year, month, and day? Or do you look at all of the numbers on the sheet and say, “Well, my restaurant is earning money, so I must be doing something right,” and...
Thriving restaurants are the product of dozens, if not hundreds, of small things going right.
It’s all about consistency.
Every diner should get an equally great experience with every visit. If they have a sensational meal, then you better believe they’ll bring their friends and family along next time.
And guess what?
They’ll expect the same great flavor, service, and ambiance as the time before. Delivering consistency comes down to habits, routines, and checklists. A stocked fridge, pantry, and freezer is a must. Clean dishes, fresh napkins, and a clean dining room are essential. And you can’t forget friendly service at the door, on the phone, and at their table.
The only way to make all of that happen is by optimizing human capital. Your schedule needs to be ironclad, so you’ve got a fully trained staff ready and able to handle anything you throw their way.
Your restaurant’s regulars are the lifeblood of your restaurant, but how do you convert your occasional guests into regulars?
The answer is by providing consistently memorable customer service.
If you own a quick-service restaurant downtown, you probably see a lot of the familiar faces during the lunch rush. If you own a suburban fast-casual restaurant, you may see the same families come in for dinner each weekend. Even when times are tough, loyal regulars are what keeps the restaurant industry afloat.
With summer fast approaching outdoor dining is set to take centre stage with relaxed restrictions for outdoor areas. Now is the perfect time for venues to consider the best ways to keep their customers COVID-safe and remain compliant. To help hospo businesses navigate the new normal we’ve rolled out a number of solutions to help create a safer environment for guests, while boosting efficiency and maximising sales. Here are four of our latest COVID-safe features for hospo businesses all over Australia prepare for the summer ahead. Safe Check-in Table Ordering Contactless Payments Integrated Delivery Safe Check-in It’s now a legal...