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Reasons for customer complaints

operations manual Staff Management Manual

Reasons for customer complaints

Complaints are good, so look at them as opportunities to improve your business.  Any customer that has made a complaint, really wants to improve your business and their experience. 

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Social media for foodies

Food Safety Manual operations manual

Social media for foodies

Amazing photos of our favourite dishes partnered with very detailed text descriptions are already a treat for foodies.

Restauranteurs who are still at the early stage of building their own food business should also explore these tools as they are proven to help in marketing and sales.

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Good staff characteristics

Hospitality Manual Collection Staff Management Manual

Good staff characteristics

Finding the perfect employees can be challenging for your hospitality business, but there are certain qualities you should always look for.

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Importance of job descriptions

Hospitality Manual Collection Staff Management Manual

Importance of job descriptions

Identifying what the criteria that need to be met will be a lot easier if you have a clear understanding of what actually needs to be delivered.

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Hiring and leading the right people for your business

Hospitality Manual Collection Staff Management Manual

Hiring and leading the right people for your business

There are a lot of things that you need to figure out first like what positions do you need in your business along with the skills needed to perform such functions.

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