News — Staff Management Manual

3 Painless Ways to Tackle Rising Wage Costs

September 04, 2020 • 3 Painless Ways to Tackle Rising Wage Costs • operations manual • Staff Management Manual

3 Painless Ways to Tackle Rising Wage Costs It is a concerning time in the food and beverage industry. Increased operating costs, confusing and challenging award rates, combined with a shift in consumer behaviour have driven venues to struggle and eventually shutting down their businesses. 1. Implement a smarter pricing model Firstly, analyse your POS sales data along with your inventory cost, you can be smarter by increasing prices of high-volume and high-margin items only, for example, coffees, wines and spirits. Charging your customers at various prices for different dining options might be a solution. If your business is...

How to Keep Your Cool with a Rude Customer

August 14, 2020 • rude customers • Staff Management Manual

Never let a rude customer get to you, and always approach rudeness with empathy. Here are some tips for handling those customers who push your buttons.

Test Candidates Creativity

July 09, 2020 • operations manual • Staff Management Manual

As the employer you can go further. Give them tasks, ask them questions, bring them in to meet your team and see how they approach a certain problem.

Get Out Your Metaphorical Truth Detector

June 30, 2020 • Get Out Your Metaphorical Truth Detector • Staff Management Manual

To ensure you get the best out of this, query what they’ve written and get them to explain a situation they’ve been in as well as any other potential questions.

The Importance Of References

June 24, 2020 • Staff Management Manual • The Importance Of References

If you want to find out more about them, further investigate into their sources and try to go to people who they never thought you might ask: their third-to-last employer, or the leader of a church or social club they’ve mentioned as a brief bullet point.