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News — Staff Management Manual

Employee performance standards

Staff Management Manual

Employee performance standards

Schedule a meeting with your employees to discuss the details of the employee performance standards.

Setting performance standards helps ensure your employees know how effectively they need to work and what is required in the workplace.

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Reasons for customer complaints

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Reasons for customer complaints

Complaints are good, so look at them as opportunities to improve your business.  Any customer that has made a complaint, really wants to improve your business and their experience. 

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Good staff characteristics

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Good staff characteristics

Finding the perfect employees can be challenging for your hospitality business, but there are certain qualities you should always look for.

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Importance of job descriptions

Hospitality Manual Collection Staff Management Manual

Importance of job descriptions

Identifying what the criteria that need to be met will be a lot easier if you have a clear understanding of what actually needs to be delivered.

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Hiring and leading the right people for your business

Hospitality Manual Collection Staff Management Manual

Hiring and leading the right people for your business

There are a lot of things that you need to figure out first like what positions do you need in your business along with the skills needed to perform such functions.

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