Identify what work performance needs to be measured
Is it the number of hours that an employee needs to render daily? Is it the number of orders taken in an hour? The number of booked reservations in a week? Or is it how fast the cook and his kitchen assistants are able to prepare a meal? Establish benchmarks for certain tasks by studying how the industry usually performs these tasks and then monitor your own employees’ progress as well – this is now industry standards versus your own standards. Decide on how you will reconcile these two then list down all the criteria that can be measured. Criteria can be based on quantity and quality. Quantity can be easily counted and while quality can be subjective, allow such identifiers like Outstanding, Satisfactory, Average, and Needs Improvement.
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