Provide a solution for customer complaints
When you’re able to get your customer’s trust, your next step is to offer them a solution to the problem. Some of the customers might demand something you are not capable of providing, like asking for a huge discount on the bill. There are alternate solutions that you can provide to the customer without hurting your business.
The key to offering alternate solutions is to avoid using negative words such as "I don't", "I can't" and, "I won't". Negative words can trigger yet another round of negative responses from the customer so avoid using such words when you're offering solutions. Instead, tell the customer what you can do, or offer and promote it in a positive way that it is acceptable for the customer.
To find out more about how to handle customer complaints, visit our Operations Manual http://businessmanualsmadeeasy.com/products/operations-manual