Fulfil the solution given to the customer complaint
Once you and your customer have reached an agreement, ensure that you will fulfil your terms as promised. After all, that is what they are asking for, a solution to their complaint. Promptly address their concern and have a follow-through by asking if there is something else that they need. At the end of their meal, thank them for their patronage and give them a sincere smile. If a difficult customer walked out of your restaurant happy and contented, you sure did a good job handling them effectively.
To find out more, visit our Operations Manual at http://businessmanualsmadeeasy.com/products/operations-manual
Leave a comment