Amidst the COVID-19 health crisis, consumer behavior is shifting rapidly towards digital channels due to local mandates that have temporarily eliminated on-premise dining. In light of this new legislation, restaurants are adapting quickly to meet changing demand and serve their communities. Some restaurants are even starting to use online ordering and delivery for the very first time.
This pivot away from in-person dining and towards digital-only ordering and payment comes with many changes. One such change that restaurant owners and operators will begin to see is a shift in credit card processing fees for orders placed online to card-not-present (CNP) transactions.