Thriving restaurants are the product of dozens, if not hundreds, of small things going right.
It’s all about consistency.
Every diner should get an equally great experience with every visit. If they have a sensational meal, then you better believe they’ll bring their friends and family along next time.
And guess what?
They’ll expect the same great flavor, service, and ambiance as the time before. Delivering consistency comes down to habits, routines, and checklists. A stocked fridge, pantry, and freezer is a must. Clean dishes, fresh napkins, and a clean dining room are essential. And you can’t forget friendly service at the door, on the phone, and at their table.
The only way to make all of that happen is by optimizing human capital. Your schedule needs to be ironclad, so you’ve got a fully trained staff ready and able to handle anything you throw their way.