Listen to Customers Complaints
Letting the customer do all the talking first, doesn’t mean that you are letting the situation spiral out of control. Letting your customer vent out and drain their anger not only helps you gather information, but also in gives you enough time to think of the right path to resolving any issues. It helps the customer drain their negative emotions, and once they have expressed their discontent, they will more likely be open to compromise.
To find out more about how to deal with customers and the process of dealing with complaints, visit our website for our Operations Manual https://bit.ly/2OMujuN